Returns & Exchanges

If you are not satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the items are in their original condition.

Refund Processing Timeline

Once your return is received and inspected, we’ll notify you by email about the approval or rejection of your refund with 1-2 business days. If approved, your refund will be processed on the same day, and a credit will be applied to your original payment method. Please note, it may take 5 to 7 business days for the refund to be reflected in your account, depending on your bank or payment provider.

Overview

Our return and refund policy is valid for 7 days from the date of purchase. After 7 days, we can no longer offer refunds or exchanges.

Eligibility for Returns

To qualify for a return, items must be unused, in the same condition as received, and in the original packaging.

Refunds are only processed if the returned item matches the original dispatched product. If a different item is returned, a refund will not be issued.

Non-Returnable Items

• Gifted products cannot be returned.
• A receipt or proof of purchase is required for all returns.
• Please do not send returns directly to the manufacturer.

Partial Refunds

Partial refunds may apply in the following cases:

• Items not in original condition, damaged, or missing parts not due to our error.
• Returns made after 7 days from delivery.

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again, as it might take a few business days for the refund to appear.
• Contact your bank or payment provider, as they may have processing times.
• If you still haven’t received your refund, please reach out to us at enquiry@houseofowlet.com.

Sale Items

Sale items are non-refundable.

Exchanges

Exchanges are only permitted for defective or damaged items. To request an exchange, please email photos of the issue to enquiry@houseofowlet.com for approval. Once approved, your replacement product will be delivered within 4-5 business days.

Shipping Returns

To return items, send them to:

Plot-257, Udyog Vihar Industrial Area Phase VI, Sector 37, Gurugram, Haryana 122001.

You are responsible for return shipping costs. Shipping charges are non-refundable, and the original shipping cost will be deducted from your refund.

For valuable returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

For questions or concerns, contact us at enquiry@houseofowlet.com.